Q:
How do I
set up my computer to check my email?
Q:
I can dial in OK, and browse the web OK, but I can't pick up my
e-mail. Why?
Q:
I can
receive email, but why can't I send any out?
Q:
I'm using
Outlook Express and I get disconnected from the internet every time
I check my email.
Q:
How do I check my email when I'm away from home? Can I check my mail
over the Web?
Q:
Is there a size limit on e-mail messages?
Q:
Why is the date/timestamp 4 or 5 hours off on some of the e-mail I
receive?
Q:
How do I set
up my computer to check my email?
You will need to enter the folowing settings into your
email client:
- Server Type: POP3
- Incoming mail server:
mail.win.net
- Outgoing mail server:
mail.win.net
- Incoming mail port:
110
- Outgoing mail port:
587
You will also need to ensure that
your client is set up to authenticate to our mail server. Look for
a check box that says "My outgoing mail server requires
authentication," or something similar, and ensure that it is
checked.
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Q:
I can dial in OK, and browse the web OK, but I can't pick up my
e-mail. Why?
There could be several reasons:
- If it's complaining about your
password, make sure that your Caps Lock is OFF, you're entering
your password in all lowercase, your username in all lowercase,
and that you have the entire email address as the username.
- If it starts to download e-mail,
but seems to get "stuck" during the download, you probably have a
really huge piece of e-mail in your mailbox, and it's taking a
long time to download it. Be patient while it downloads. If you
try several times and can't seem to get it to download, you may
want to have the messages removed. You can do this yourself by
going to webmail.win.net
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Q:
I can
receive email, but why can't I send any out?
If you know that your email settings
are correct, and you have been able to send mail before, then you
will want to check the following:
- Try and remove all of your
messages from your Outbox and send out a test message. If you are
able to send it, then one of your outgoing messages was blocking
things up. Place your outgoing messages back into your outbox one
by one, and send them out that way until you find the one that was
blocking your other messages.
- Your antivirus software may be
blocking your email from going out. If you use antivirus
software, try disabling it and trying to send your mail. For more
information about this problem,
click here.
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Q:
I'm
using Outlook
Express and I get disconnected from the internet every time I
check my email.
Outlook Express , by
default, hangs up after sending and receiving email. To fix this, go
to the Tools menu, then Options. Select the Connection tab. There,
you'll find a checkbox that says "Hang up after sending and
receiving". Turn it off, and that should fix the problem.
If the problem persists, go to the
Tools menu, then Accounts. Select the Mail tab. Make sure there is
only one entry in there... or if there are more, make sure they're
all set to use the same dialup connection.
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Q:
How do I check my email when I'm away from home? Can I check my mail
over
the Web?
Just go to
webmail.win.net, put in your
username and password and click "log in"
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Q:
Is there a size
limit on e-mail messages?
For sending and receiving, the
maximum email size is 20mb.
Though that is the limit, we strongly
recommend that you use something aside from email for anything over
10mb if you're on broadband and 5mb if you're on dialup.
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Q:
Why is the date/timestamp 4 or 5 hours off on some of the e-mail I
receive?
Many computer systems base their clocks on Greenwich Mean Time, to
make it easier to handle different time zones and changes in them,
such as Daylight Savings Time. Eastern Standard Time is 5 hours
behind Greenwich Mean Time. Eastern Daylight Time is 4 hours behind.
Look for "GMT", "UTC", "-0500", "-0400", "EST", or "EDT" next to the
timestamp; the first two usually indicate that the timestamp hasn't
been adjusted to the local time zone.
It's also possible that you, or the
person sending you e-mail, simply has their PC's clock -- or time
zone -- set wrong. The timestamps are created by the PC sending the
message, not the mail server at their ISP... so even though we keep
our clocks synchronized with atomic clocks on the Internet, the
"Date:" header on the mail won't reflect that accuracy. (The
"Received:" header does, but unfortunately many mail programs don't
print those...)
Now would be a good time to check the
clock on your own computer and make sure it's accurate, by the way.
Check the time zone while you're at it -- Windows tends to default
to Pacific time, which is of course 3 hours behind Eastern.
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